Terms and Conditions

When accessing or purchasing from the ourwoolnaturally.com.au website, you are agreeing to the terms & conditions of this website.

Returns & Exchanges

We want you to be really happy with your Our Wool Naturally bedding purchase, however, if it’s not love at first sight when you receive your item, we will offer an exchange or refund on full-price items within 14 days of delivery (30 days for international orders) less the cost of shipping and handling.

Sale items cannot be refunded or exchanged.

If you choose to return your item for refund or exchange please;

  • email [email protected] to obtain a return authorisation. Returned items will not be accepted without a return authorisation.
  • Include in the email your reason for return.
  • Wait for a reply email from Our Wool Naturally (48hours)

Returned items must be unused and in original packaging with all tags attached. Any returned item that is damaged will not be accepted.

Once the returned item has been received by Our Wool Naturally, we will advise you by email. Refunds are processed to the same method of original payment.

Unless an item has a manufacturing fault, you are responsible for the postage costs for refund or exchange. Our Wool Naturally is not responsible for any return item until received by us, and we, therefore, recommend registered mail to ensure proof of receipt.

Our Wool Naturally is not responsible for returns lost or damaged in transit.

Security & Privacy

At Our Wool Naturally the security and privacy of your personal information is very important.

Our Wool Naturally will not sell or share your information with third parties or disclose your personal information to any organisation or individual except as required by law. Our Wool Naturally follow generally accepted industry standard to protect your personal information.

By purchasing via the Our Wool Naturally website you may automatically be subscribed to the newsletter mailing list. At any time you may unsubscribe by following the unsubscribe prompts and the bottom of the newsletter email.

Our Wool Naturally uses a fully secure (SSL) and automated payment system. We do not hold or store any credit card details following the placement of orders.

All transactions on ourwoolnaturally.com.au are processed in Australian dollars (AUD$). We are not liable for any foreign currency rates or charges imposed for international orders by your bank or card issuer.

If at any time you have questions regarding the privacy and security of your personal information, please contact Our Wool Naturally.


Our Wool Naturally is an Australian based business with e-commerce functionality owned and operated by WHAISAI DISCRETIONARY TRUST (ABN 99793156034)

The copyright of all content on this website is owned by Our Wool Naturally.

You may not copy, distribute, transmit or reproduce any content from this website without consent however you may view, print and download this content for personal purposes.

Our Wool Naturally reserve the right to alter and change these terms and conditions occasionally. Changes to the terms and conditions are effective immediately upon publication on this website.

The terms and conditions of this website are governed by the laws in force in Victoria and the Commonwealth of Australia.