Frequently Asked Questions
How do I care for my new wool product?
Your new wool product will benefit greatly from regular airing and sunlight. Gently spot wash any small marks with a quality wool wash. Our Wool Naturally products are not machine washable.
Can the wool move around?
During manufacturing the wool has been formed into a wadding which has then been stitched securely so the wool will not clump or move to one end.
How are the wool products delivered?
We have a free delivery service within a 50km radius of our farm.
Outside this area, we will package and post your purchase through Australia Post where a signature will be required to take delivery.
Can I return my order?
Please choose carefully, products can not be returned for health & hygiene reasons.
If you feel your product has a manufacturing fault please contact us via email at firstname.lastname@example.org Our Wool Naturally reserves the right to assess the condition and age of any item prior to offering an exchange or repair.
Will you ship orders overseas?
Yes, we will ship orders overseas. Please contact us via email at email@example.com for an international shipping quote.
Where does the wool come from?
The wool used in our products is 100% wool grown on the sheep we raise on our farm, Forge Creek Farms, in East Gippsland, Victoria, Australia. forgecreekfarms.com.au (full website coming soon)
Wool is a sustainable, renewable resource that is grown on the bodies of sheep and is shorn off each year to allow another fleece to grow.
How is the wool processed?
After shearing time at the farm, the wool is baled and transported to a Melbourne warehouse where it is scoured & carded into a wadding. No chemicals or resins are used in the process which makes our products ideal for those who have allergies.
What type of wool is my product made of?
The wool used in our premium bedding products comes from Merino/Border Leicester Cross sheep which is a quality fleece wool with consistent fibre and crimp characteristics giving superior comfort.
Where are the wool products made?
Our Wool Naturally products have been hand crafted by local people with an eye for detail and quality, at a local Gippsland business, Victoria, Australia.
Where else can I buy Our Wool Naturally products?
Our premium wool bedding range is on display every month at the Bairnsdale Farmers Market (first Saturday of the month) and the Metung Farmers Market (second Saturday of the month). Drop by and feel our luxurious bedding products and chat to the farmers who grew the wool!